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Warm transfer in AI Receptionist
The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be great if the AI Receptionist could do a warm transfer and announce the caller before transfering. It would be even better if we could tell the AI Receptionist we are busy and transfer the call to voicemail.
1 Comment
- KateG7 days agoGoTo ManagerStatus changed:NewtoReviewed by moderator
g217469 Thanks for your idea, our team really appreciates your ideas. This is something that they would like to implement. It's not on the roadmap yet, but we will keep the community informed.