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g217469's avatar
g217469
New Member
2 months ago
Status:
Reviewed by moderator

AI Receptionist warm transfer

Warm transfer in AI Receptionist

The new AI Receptionst transfers calls, but they seem to only be direct transfers.  We have it ask the caller their name and what company they work for. It would be great if the AI Receptionist could do a warm transfer and announce the caller before transfering.  It would be even better if we could tell the AI Receptionist we are busy and transfer the call to voicemail.

 

1 Comment

  • KateG's avatar
    KateG
    GoTo Manager
    7 days ago
    Status changed:
    New
    to
    Reviewed by moderator

    g217469 Thanks for your idea, our team really appreciates your ideas. This is something that they would like to implement. It's not on the roadmap yet, but we will keep the community informed.