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Status:
Reviewed by moderator
Allow Logged in Agents to have non-queue calls sent directly to voicemail
When an agent is logged into a queue, it would be nice if the option was available to send non-queue calls to their voicemail instead of ringing through to their extension. I think this could be a s...
Thank you for suggesting this behavior improvement. It has been logged as an enhancement request and will be considered for inclusion on our feature roadmap.