Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the que...
Analytics - Pause Reasons by Agent
emurphy2025
2 months agoVisitor
What is the update on release date of this feature?
- KateG2 months agoGoTo Manager
HI emurphy2025,
Pause reason reporting is on the roadmap this year, tentatively scheduled for release in the summer time.
- FabianoBalsa2 months agoNew Member
I would like to receive this update, I need this function.