Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the que...
What is the update on release date of this feature?
HI emurphy2025,
Pause reason reporting is on the roadmap this year, tentatively scheduled for release in the summer time.
I would like to receive this update, I need this function.