I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when people emailed me directly.
It would really help if Goto offered:
Detailed Audit Logs: Super admins should be able to see exactly what changes have been made, who made them, and when—across all user lines, dial plans, ring groups, etc. This is especially important for complex setups or when multiple admins or outside vendors have access.
Change Notifications: Email or text alerts for users and admins whenever their line or configuration changes. If I’d known my extension routing was reset, I could have fixed it right away instead of waiting for someone to notice and tell me.
Having these features would make it a lot easier to catch issues early and keep everything running smoothly.
