Currently their is a widget for the longest wait time but not one for the average wait time. There are reports available for this but we have a wallboard up to make sure anyone can at a glance see wh...
Another recommendation I got from our Leadership team would be an average hold time yesterday. Or if the widget in question would be able to be slightly customizable so we could just set those parameters of what day and put up the widget twice. Thank you for the speedy response for investigating this!