ddemuth78's avatar
ddemuth78
Active Contributor
8 months ago
Status:
Reviewed by moderator

Basic Agent and Ring Group Call Statistics for Realtime Wallboards.

Would like to be able to see basic call handling statistics for individual agents. For example:

- inbound (ring group calls) count

- outbound call count

- inbound (direct extension calls) count

- internal call count

- avg time in between calls

- ring group call queue count