The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have...
All of those details are great but I was asking for a feature modification in the future so that certain managers could only see specific call recordings for their team and not necessarily for everyone. Now it’s set up so that if you have the permission to listen to recordings then you have full access to every single one that the “company” has.
For instance, I have a county that has a tax assessor and she might need to hear the recordings from her department but not have access to the ones made from the sheriff’s office or an inmate phone. There’s no way to isolate which recordings the assessor can hear but that can create some legal and ethical issues. That’s just one example but a regular business could be the same thing where one department manager doesn’t necessarily need to be able to listen to the owner’s calls but the owner should have permissions to listen to everything.