The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have...
It would be extremely valuable to expand on the role/permissions of a user to only listen to their own messages or calls on specific Queues, Ring Groups, Extensions, etc. We have multiple departments, as well as different levels of leadership that need to be able to access their own calls, along with calls that came into certain Queues. However, we don't want them to have access to their bosses phone calls, nor to the HR complaint Queue. Currently we have to have certain employees with access pull recordings as needed, but it is very tedious and not quick when helping customers. This could also potentially work on a "per phone number" permission. Similar to text messages. The only issue I see there is if a call comes into the main queue for an owner or upper level manager. If it was phone number based only, there would be no protection for the phone call that was transferred. Hopefully this all makes sense, but definitely an important and needed feature.