I have several clients interested in call transcription.
They are using other VOIP services in the market with this function.
Please reply to this post if you think that this a function that will...
This is now available in Contact Center
The Reporting & Analytics package just got even better with the introduction of call transcriptions. Access a searchable record of every conversation for easy reference, boost productivity by reviewing content without listening to the entire recording, and enhance training and quality assurance with streamlined call reviews. Simply put, call transcriptions transform your customer experience.