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New Member

2 years ago

Status:

Reviewed by moderator

callback from call queue - 20228975

Caller wait time threshold should be base on how long caller on hold before a callback option is triggered not base on agent is available. Please add caller wait time threshold base on how long caller on hold before a callback option is triggered without agent.

Administration & Configuration

1 Comment

GlennD
GoTo Manager
2 years ago
Status changed:
New
to
Reviewed by moderator
Thank you for your feedback andybanh, we will look at adding a trigger for a callback based on the current longest wait time. Currently, we base it on the average wait time for the queue over that last 15 minutes.