We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extensio...
RCS-Sean Thanks for the distinction. I should have realized that. I'm checking with the team and will update this thread shortly.
RCS-Sean Hi again,
At this moment VM forward is set to be released not check shared inbox.
There is some configuration that allows customers to access shared VMs in the app today, but it removes access to a personal VMbox. If an admin sets up a users extension with an Alternative VM, then they will see the messages from that VM box listed in the app.
The downside, is that any call to that extension will now be routed to the shared VM box. Hence why "it removes access to a personal VM".