Code to pickup a ringing number when you can not identify the extension that is ringing
Avaya has a code *30 you could pickup a call that is ringing without knowing the extension. I understand you have a * number but you must know the extension and in a large call center this is impossi...
Hi MarkMcSCW, can you please provide some more details about how you have things set up currently (do you use ring groups, etc)? Would you want everyone to be able to grab a call that is not being answered?