The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
There are currently text surveys for use with live chat. However, GoTo should offer voice surveys. These surveys can play at the end of each call so that the customer can rate their experience. These...
Status changed:
New
to Reviewed by moderator
alejandromachad thanks for your suggestion. We will share this with the team.