We would like the ability to have different pause reasons per queue. We have different managers and different needs for our queues and forcing some to have reasons that don't work for the others are causing confusion. Is there any way that the pause reasons can be moved to the queues? It would be fine to have some of the basic ones for all link lunch, restroom etc but we are trying to track other items that are occurring for our helpdesk team that do not occur for our operators, but the operators are using some of these reasons even though they do not really apply to them to get out of some of the reporting.
Thank you,
Nick
