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Reviewed by moderator
Differentiate between internal and external calls on Yealink phones
Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not ...
I just migrated from Broadvoice to Goto Connect and I swear in the sales demo they said the software could handle different ringtones for internal or external calls. But now I'm being told that no it's not possible. Is that really the case? I figured that was a standard feature for all digital platforms these days. I've got a lot of upset users right now because they relied on the sound que for internal calls frequently.
Khams1 How many users are we talking? How many Yealink Phones? what models? There is a work around on it. Its not a prefect solution but I've done it for some of my customers.
about 100 users with Yealink T54W phones
Hi Khams1 Welcome to the Community.
Thanks for reaching out and sharing your feedback. At this time, GoTo Connect does not offer the ability to set different ringtones for internal vs. external calls on Yealink phones. We've moved your comment over to our idea thread for our product team to review, so your request is on their radar. If there are any updates in the future, we’ll be sure to share them in the thread. Thanks again for your input!
