How does this Cloud PBX system have horrible analytics?
When creating a report it fails to give incoming call number, outgoing call number, timestamp, and duration of call per call. These are basic metrics in any type of call analytics on a PBX.
You can duplicate my issue by going into Reports, create report>Voice Report, Select User Activity. Any date, your choice but I am trying to do specific day(s).
These users are not in a Call Queue but everyday employees that take direct calls from customers/clients. Very sad this is not even a standard reporting metric.
