If we create a contact, it would be nice for the inbound caller ID to match the contact's name when displaying who calls on the phone and in the app.
Example:
Contact: John Doe
Cell Phone...
Hi.
As a new user who's just implemented GoTo Connect, I'd been told verbally that the caller-ID could show names from contacts instead/as-well-as the caller number. It seems this only applies for contact lookups on outgoing calls.
Our old communication system was poor in many ways - but it had this feature and we did not even assume it wouldn't be available in GoTo.
I have searched and scoured the support forums and found a few references to it being implemented - the most recent ETA I saw was for February 2024.
The ability to identify who is calling is a CRITICAL feature for our business.
So - has this feature become available yet? - and if so, what steps are needed to implement it?
** I thought the "modify caller ID node in the Dial Plan editor would do this - but it seems to only allow a static "tag" to be put into the call. Not very useful. The ability to look up a contact - or even make an external call that returns a name string would do the job.
Thanks.