The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
The activation of the call back feature for customers exist in the settings menu, but it is now misleading following a recent upgrade. It seems hard code has been added that requires agents to be un...
Thanks for reaching out. When we purchased our system, there was a working option for ICB if a caller didn’t want to remain in queue for a representative. There was no waiting time limit to be met - we need the feature enabled without time limits and beginning with the first caller.