The activation of the call back feature for customers exist in the settings menu, but it is now misleading following a recent upgrade. It seems hard code has been added that requires agents to be un...
Thanks for reaching out. When we purchased our system, there was a working option for ICB if a caller didn’t want to remain in queue for a representative. There was no waiting time limit to be met - we need the feature enabled without time limits and beginning with the first caller.