The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
The activation of the call back feature for customers exist in the settings menu, but it is now misleading following a recent upgrade. It seems hard code has been added that requires agents to be un...
Status changed:
Accepted
to Delivered
Contact Center customers can now set the threshold to “0” and have callback offered to all callers in the queue if there’s no available agent.