KateG
7 months agoGoTo Manager
smadrid thanks for sharing your idea. The team has reviewed your idea and is currently looking for ways to implement this, we will keep the Community updated when we learn more.
KateG
5 days agoGoTo Manager
Update: With the Unified Agent state, pausing on a single queue will pause you on all queues. However, there is no button to log in/out of all queues on mobile or desk phones, this is being planned, but not currently available.