When a customer is behind on billing the billing tab will disappear from the admin portal. This is ridiculous. It should always show so they can go back and pay past due invoice. Please keep access to the billing tab for 30 days after service is disconnected. I assume the account disconnects after 60 days, or 2 months of non payment. Please continue to turn off service after 60 days but KEEP ACCESS TO BILLING TAB IN PORTAL FOR 90 DAYS!!!
2 Comments
Hi M_Adams​ good to see you.
The billing tab should not disappear. Can you tell me a bit more about what happened? Feel free to private message me as well.
- Status changed:NewtoNeeds Info
