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It would be a powerful tool at least for my company to be able to organize contacts. My company has eleven branches and not every person knows everyone. I have remedied the issue by putting the p...
It would also be nice to create groups of contacts that could be assigned to different GoTo Connect User Groups or Contact Center call queues. We have two call queues that refer callers to various agencies, and it would be nice to transfer the call to the external contact simply.