It would be a powerful tool at least for my company to be able to organize contacts. My company has eleven branches and not every person knows everyone. I have remedied the issue by putting the p...
My company is a brand new user to GoTo Connect. I find the lack of search and sorting features in the contacts to be so frustrating that, had I been included in the purchasing decision, I would have strongly recommended some other phone system. We have over 20 locations using GoTo Connect. We were sold on the feature that we could easily call and.or transfer calls to any other location by just using the extension. But our users now have no option to search their contacts for a certain location or even department. So we end up with a huge laundry list of phone extensions to scroll through when hunting for users. That is hardly a good use of time. We basically still have to use paper directories that quickly get out of date. I am very disappointed with the user experience we are stuck with. I hope this is something being worked on. Please allow us to add a LOCATION column to the contact list. And also it would be nice to be able to list and search USER GROUPS and CUSTOM FIELDS as well.