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Status:
Reviewed by moderator
Prevent calls being transferred to voicemail for specific extensions
We would like to be able to completely disable Voice Mail for specific extensions within the system. In our environment we have some specific extensions that should never go to voicemail, including users being able to transfer directly to voicemail. I have everything set up to not allow callers to leave a vmail on these extensions but users keep transferring directly to vmail. I understand this is a user issue but would like a setting to prevent this from happening.
4 Comments
Sorry about that Stephenthetech, I have updated the status and shared this and shared the 'loophole' with the team.
- Status changed:DeliveredtoReviewed by moderator
I believe you missed the part where I said " I have everything set up to not allow callers to leave a vmail on these extensions but users keep transferring directly to vmail."
- Status changed:NewtoDelivered
This is already supported in the Find Me Follow Me settings for an extension. For "No answer, send to" you can select Hang Up as the outcome so that missed calls do not go to Voice Mail.
