Currently the only option to adjust the weighting of priorities is based on queue. This may work for some companies. However, I would like to see GoTo implement call weighting per user. This works for all companies. You can have a generic set up for smaller companies that only need 1 or 2 queues. For a company trying to tier their call structures this allows us to give certain users a higher or lower priority for specifical call types.
Additionally an added function should be job title profiles. Most other phone systems this is a specific skill. If I assign Account creation skill to a user it automatically puts them into the 3 intended queues with the specific weights to calls through those queues. Again this tailors to companies who hire 5-30 people at a time and assigning a skill is much easier than assigning each user 3-5 queues.