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The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have...
I agree, I need the ability to allow users to listen to certain calls, but not calls from the CEO, COO etc. There should be an option to allow them to listen to users added to a specific group or something like that. Example, I could add a Group Called Call Center Users and then in the group have a permission that you can add users to that allow them to see/hear their call recordings.