The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Hello, One of my support teams is set up as a Ring Group and all calls into our main line that select the option for Customer Support go to this team. I need reporting that shows how many calls are...
FCBeckyBlack thanks for sharing this idea. This will be shared with the team. There are some improvements to ring groups monitoring and analytics coming.
Looks like this is old. But this function is still lacking. Interestingly.. when you google this issues it says:
To view call volume for ring groups in GoTo Connect, you'll need to access the Analytics dashboard. Specifically, you'll find the Ring Group Summary report within the Analytics section, which provides insights into call traffic and average call handling times for each ring group. You can also export these reports in CSV format for further analysis, according to GoTo Support.
Detailed Steps:1. Access GoTo Connect Analytics:
Sign in to your GoTo Connect account and navigate to the Analytics section.
2. Locate the Ring Group Summary:
Within the Analytics dashboard, find the "Ring Group Summary" report, which provides a detailed overview of call activity for each ring group.
3. View Call Detail Records:
Click on "View" within the Ring Group Summary report to access call detail records, including individual call legs.
None of that is actually available to look at. Can you assist on how to get any reporting for the ring groups? I can see general numbers on the dial plan inspector, but those numbers are inaccurate, and only show last 30 day vs what i need which is previous month and then monthly there after.