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Active Contributor

2 years ago

Status:

Reviewed by moderator

Reporting on missed calls for Ring Group

Hello, One of my support teams is set up as a Ring Group and all calls into our main line that select the option for Customer Support go to this team. I need reporting that shows how many calls are...

Reporting

GlennD

GoTo Manager

9 months ago

Hi mkeaton, those look like AI replies, which can be a little hit or miss. While we do have a missed call report in our Analytics it is not specific to Ring Groups at this time.