The issue we are having is either staff at the end of their shift get slammed when using "Fewest Sent to Agent " or when we use "Fewest Answered" those coming onto a shift get slammed. The real issue is with part time staff that work a day or two week so they have nothing in the rolling 24 hour period.
I know it would take a good amount of work but in a Queue we could create shift times and assign agents to a shift. This would help no matter what ring strategy the system could take the shift information into account and avoid agents being slammed at the start or end of their shift.
