Status:
Reviewed by moderator
option to disable and enable queue supervisors from listening to agent conversations.
Hello, I would like to suggest that super admins can have the option to disable and enable queue supervisors from listening to agent conversations.
In addition, conversation between extensions shou...
Allow supervisor access to schedules without having them be a system admin. Whether they access the feature through the supervisory interface or a scrubbed version of the administrative portal that allows for access to their queues or dial plans schedule. Being able to invoke an override from a queue phone using a star code would be nice as well!