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Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clien...
Status changed:
Accepted
to Delivered
This feature is currently available in the message reports board.
Thanks for this info!
I agree with the other user, this is not what we were looking for. We are looking for a global search feature similar to iPhone or Gmail where I can type in a keyword (Client's name, a date, an item, etc) and see messages populate.
That doesn't work for our use case. We need to be able to search in the threads so agents can quickly locate an old message. Similar to how you would in your iPhone messages
