MarkB2's avatar
MarkB2
Active Contributor
3 days ago
Status:
Reviewed by moderator

Supervisor Dashboard ID / Phone Number

Hi, I notice the Supervisor Dashboard does not show the Name of an external caller in the 'Agents' or 'Callers' tab when there is an inbound or outbound call to or from a Shared Contact. We know the system has resolved the name with a number from the Shared Contacts because Agents see the name of the caller in their desktop, mobile or web App. 

The only time we see the name and number in the Supervisor Dashboard is when the call is from another GoTo User.

 

Contact Center Features

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    3 days ago

    Hi MarkB2​ Good to see you.

    Thanks for calling this out. The team has logged a feature request to show resolved contact names for external callers on the supervisor dashboards. I've moved your post to the idea section. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 days ago
    Status changed:
    New
    to
    Reviewed by moderator