The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
We are requesting a feature update by GoTo developers to be able to forward texts sent for compliance purposes.
This would be a great enhancement to include. It could just show the user that the options are there but inform them that they do not have permission managing forward text to email settings. Contact the admin to update their preferences. At the very least, allow the admin to change these the properties at the admin level so they don't have to walk each user through these steps and then verify that they have turned it on.