Hello,
When you change your products and services you need to think of ALL your customers not just the newest is best.
For the last few years we've been using Jive, we were able to have our Yeali...
Hi JetCity
Welcome to the Community. Can you confirm you are using both the mobile and desktop app? On mobile devices there is an option to "mute this device only."
Have you tried adjusting the ringtone volume to zero to get close to avoid hearing the additional ringing?
- In the desktop app, tap on your Avatar on the top right, then go to Settings
- Under Capabilities go to Audio
- Under Audio, you will see the option to adjust the ringtone
I reviewed your case from 3/27, is this when the issue started? Did you upgrade your system or was there a system update? I'm sharing your experience with the team, who aren't aware of a service update that would affect this. Thanks.