Kwilberschied's avatar
Kwilberschied
Active Contributor
3 years ago
Status:
New

Weighted queues

I use to be able to weight queues. This allowed a user in multiple queues to receive priority callers accordingly. For instance, our new patient coordinator had a queue and she was also in the receptionist queue. So when there were no callers in the new patient queue she would get calls waiting in the receptionist queue. I would like that feature back.

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