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DianaMC
3 years agoActive Contributor
Status:
Reviewed by moderator
Add custom fields to Tickets and include them in reporting
¡Hola!
Me gustaría tomaran en cuenta estas peticiones que son muy importantes para los agentes que utilizamos GoTo Resolve.
Me gustaría que en el servicio de tickets yo tenga la facilidad...
jdlangwell
2 years agoActive Contributor
Is there an answer to whether we can make custom fields viewable to the end user as well so they can enter the information themselves that the OP asked? Also, choosing what we can make required or not and the ability to remove fields (such as due date) would be helpful.