In GoToAssist we could see who last updated a ticket and when.
We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or technician.
This enabled us to easily see on the ticketing screen when a customer had responded with more information or was OK for us to close the ticket.
Can we please have this feature as a matter of top priority as we are not able to respond in a timely manner to our customer queries.
Thank you.
