Helpdesk - Ticket Last Updated and Last Updated By fields

In GoToAssist we could see who last updated a ticket and when. We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or technician. This enabled us to easily see on the ticketing screen when a customer had responded with more information or was OK for us to close the ticket. Can we please have this feature as a matter of top priority as we are not able to respond in a timely manner to our customer queries.

Thank you.Ti