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BHopgood
3 years agoActive Contributor
Status:
Delivered
Helpdesk - Ticket Last Updated and Last Updated By fields
In GoToAssist we could see who last updated a ticket and when. We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or technician. This enabled us to easily see on the ticketing screen when a customer had responded with more information or was OK for us to close the ticket. Can we please have this feature as a matter of top priority as we are not able to respond in a timely manner to our customer queries.
Thank you.Ti
4 Comments
- GlennD6 months agoGoTo ManagerStatus changed:AcceptedtoDelivered
- jdlangwell2 years agoActive Contributor
Is this still going to be released?
- BHopgood3 years agoActive Contributor
Thanks for the update.
Looking forward to seeing this in the product.
- GyulaMucsi3 years agoGoTo ContributorStatus changed:NewtoAccepted
Hi!
Thank you for your feedback.
This feature is a high priority for us as well, and we are planning on releasing it in June.
BR,
Gyula