The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
In GoToAssist we could see who last updated a ticket and when. We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or technician. This enabled us to easily see on the ticketing screen when a customer had responded with more information or was OK for us to close the ticket. Can we please have this feature as a matter of top priority as we are not able to respond in a timely manner to our customer queries.
Thank you.Ti
4 Comments
- Status changed:AcceptedtoDelivered
Is this still going to be released?
Thanks for the update.
Looking forward to seeing this in the product.
- Status changed:NewtoAccepted
Hi!
Thank you for your feedback.
This feature is a high priority for us as well, and we are planning on releasing it in June.
BR,
Gyula
