Gatedu's avatar
Gatedu
Active Contributor
2 years ago
Status:
New

Let clients control the technician's computer during reverse screen sharing

On GoToAssist Remote Support we always had the facility when sharing our own screen with a customer to give them mouse and keyboard control (really helpful when enabling 3rd party suppliers to connec...
Remote Support
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Gatedu, welcome to the community.

 

Agent Screen Share is available in GoTo Resolve Standard and Premium plans, it is not available in Free or Basic.

 

  • Gatedu's avatar
    Gatedu
    Active Contributor
    2 years ago

    Hi Glenn

    We have the Screen Share function, however the option to allow the customer to take control of our mouse/keyboard no longer seems to be available.  This was in v4/5 of GoToAssist Remote Support.

    Cheers

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      I went back and double-checked and GoToAssist Remote Support v4 is the only version that lets the agent also give keyboard and mouse control to their client when the agent shares their screen. I have not heard of any plans currently to add this to GoTo Resolve, so I am going to make this topic a Community Idea and I will bring it up with the product team in my next meeting with them.