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Gatedu
3 years agoActive Contributor
Status:
New
Let clients control the technician's computer during reverse screen sharing
On GoToAssist Remote Support we always had the facility when sharing our own screen with a customer to give them mouse and keyboard control (really helpful when enabling 3rd party suppliers to connec...
GlennD
3 years agoGoTo Manager
Hi Gatedu, welcome to the community.
Agent Screen Share is available in GoTo Resolve Standard and Premium plans, it is not available in Free or Basic.
Gatedu
3 years agoActive Contributor
Hi Glenn
We have the Screen Share function, however the option to allow the customer to take control of our mouse/keyboard no longer seems to be available. This was in v4/5 of GoToAssist Remote Support.
Cheers
- GlennD3 years agoGoTo Manager
I went back and double-checked and GoToAssist Remote Support v4 is the only version that lets the agent also give keyboard and mouse control to their client when the agent shares their screen. I have not heard of any plans currently to add this to GoTo Resolve, so I am going to make this topic a Community Idea and I will bring it up with the product team in my next meeting with them.