We need to have the custom fields that we have added to be mandatory to open a ticket within Microsoft Teams. For example, we have multiple locations across the company. We added in custom fields a location category. However, if you open a ticket within teams that field does not populate when opening a ticket. We need that to be mandatory to select
Hi bblear,
Currently, there is no way to customize the ticket fields in the Microsoft Teams integration, but I have added this as a feature request for further consideration.
