bblear's avatar
bblear
Active Contributor
2 years ago
Status:
Reviewed by moderator

Tickets Created in Teams mandatory fields

We need to have the custom fields that we have added to be mandatory to open a ticket within Microsoft Teams. For example, we have multiple locations across the company. We added in custom fields a location category. However, if you open a ticket within teams that field does not populate when opening a ticket. We need that to be mandatory to select

Ticketing

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  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago

    Hi bblear,

     

    Currently, there is no way to customize the ticket fields in the Microsoft Teams integration, but I have added this as a feature request for further consideration.