TC_B82's avatar
TC_B82
New Member
2 months ago
Status:
Declined

Adding Webinar Event to Outlook Calendar

Our customers are complaining about how GoTo Webinar manages adding the event to their outlook calendars. 

  1. When an attendee registers for a webinar, they are prompted to "Add Invite to Calendar" 

2. When you click add to Calendar:

3. Attendee clicks Open to save invite to their Outlook Calendar.

4. This is confusing and no other software that I'm aware forces a User to selected "Required" "Send Update".  Most software invites autopopulate the User name and they only thing you do is simply select "Accept".  

This is annoying to users and does not work like most "add to calendar" features.  

Email
Registration
Scheduling

2 Comments

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  • KateG's avatar
    KateG
    GoTo Manager
    24 days ago

    TC_B82,

    The team reviewed, this behavior can be expected when using Outlook. The help article has been updated to reflect this:

    4. Optional: Add the event to your calendar so you are notified of when to join:

    1. From your confirmation email, select Add to Calendar, and then select the desired calendar type (Outlook, Google, or iCal).Result: A calendar file will download in your browser. You need to select the file to open it, at which point, you will see a new calendar event with all the webinar details.
    2. Tip: Sometimes with Outlook specifically, they may treat the invitation like an event you're hosting rather than just adding it to your calendar for you as a participant. When this happens, you will see a Send Update option in the main canvas rather than the traditional Save option after downloading and opening the ICS file. Do not select Send Update. Instead, select File > Save & Close to save the event to your calendar properly.

     

    Thanks for bringing this to our attention, it will help others who may be experiencing the same thing. 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago
    Status changed:
    New
    to
    Declined

    Hi TC_B82, I think this is more of an issue report than a Community Idea. I will share this feedback with the team and we will investigate if there have been any changes to how Outlook processes our calendar events. Do you happen to know what versions of Outlook your customers who contacted you are using?