Remove cancellation link or Email notification when participant cancel his registration
We need the option to remove the link that allows a participant to cancel their registration. Currently, this link is always included at the bottom of the registration confirmation emails along with the participation link. The issue is that we do not receive any notification when a participant clicks this link to cancel their registration. Therefore, please either make it possible to remove the cancellation link from the registration email, or ensure that we (the organizer) receive a notification when a participant clicks the cancellation link. Background: Our participants register through our website using our own system, and GoToWebinar is connected via API, so participants are automatically added to GoToWebinar when someone books through our system. If someone is removed directly in GoToWebinar and we don’t receive any notification, the participant still remains in our system. Cancellations must be handled through our system, which is why the cancellation link included in GoToWebinar’s confirmation emails is problematic.
Include the option to configure the sender in virtual events
Include the option to configure the sender in virtual events so that it appears as our organization, just as it is allowed in online seminars. Currently, in virtual events, the sender is GoTo, and it should be possible to configure it to replace it with the organizer's name. Thank you very much.
Customize Emails to Registrants and Attendees including the ability to change the event description in the email
It would be helpful if users had the ability to customize emails to registrants and attendees more than what the system allows now. Specifically, for the registration confirmation email, it is not necessary to put the entire event description in the email. It just makes an already busy email more wordy ... which causes less people to actually read the email. I have some pertinent information I want to add to this confirmation email; however, it gets drown out with all of the other information that GoTo includes in these emails. Same situation with the reminder emails. There is a lot of information included that I would like to have the ability to delete or move. Once item specifically is the option to add the event information to your calendar. This does not need to be included in every reminder email and it certainly does not have to take up valuable real estate at the top of the email. It is just something else that distracts people from the actual information I am trying to share. If we, the users, had the ability to customize the sections of the email to allow us to delete content and move content around it would help us better serve the audience we are trying to reach. Thank you.
Optin for the Video Library to Grow My Subscriber List
I have been getting a lot of people watching the videos in my library. They have to fill in their name and email address to get access. Could an opt-in to my subscriber list, like on the webinar registration page, be included so I can grow the list? We are missing a significant marketing opportunity
Follow up email and certificates
It would be really useful if follow up emails and certificates could be sent out after an on-demand webinar has been watched. This would also solve the issue of the certificate being dated incorrectly for every attendee. It's not very efficient to have to go on and edit the webinar every week to make sure people aren't waiting longer for a follow up from us.Allow clickable links (hyperlinks) in GTW follow-up emails
We run all of our webinars on the GTW platform and our post-event emails are an essential part of our event follow-up. The fact the links are not clickable and appear in plain text is not only very inconvenient but it also does not look very professional. Very few email recipients will copy a link in plain text found in the body of the email and then copy that link into a web browser. GTW team, please fix this issue. I see posts on this forum from 2023 talking about this exact same issue and it still has not been fixed!Virtual Event Email Functionality (make optional)- Customize or turn off
We used this feature last year in December and we were largely impressed with how it worked. A major stumbling block for us, however, was the inability to customize or turn off the email templates. We take registrations through our CRM platform so the duplicative emails caused our customers to receive communications they didn't need with some mixed messaging. We would love to utilize this tool again...but the lack of flexibility with the emails is holding us back right now.Include links to the distributed documents in the follow up email
Hello, Just like you can add the link to the recording, it would be amazing to be able to automatically include links to the documents that attendees can download during the webinar (sending attachments could be another option). Many attendees fail to download the files during the event but request them later. Thanks !Allow documents (pdf or word) to be attached to the post-webinar survey or follow-up email
Need: We would like the event organizer to be able to attach a pdf document to either the Post-session Survey (preferred) or the Follow-up email to attendees. Our organization utilizes GoToWebinar to provide Educational Sessions and grant Continuing Education (CE) Credit to attendees. We apply for and receive the ability to grant Continuing Education Credits from our National Organization (NAMSS). Once approved, NAMSS sends us a CE Certificate that is to be given to each attendee to prove they participated in a "NAMSS-approved CE". These CE's are required for re-certification purposes. The document they provide must be sent to each attendee and currently, there is no automatic way to upload and send the CE to the attendee in GoToWebinar. We do see that GoToWebinar added the ability to generate a CE, but that will not work for our purpose. We must use the document that NAMSS provided us, so we need the ability to upload a document and send to all attendees at the close of the program. Another use for this ability could be to attach a small document or presentation and email out to the attendees after the program. Thank you for your consideration. Marcia Dean, CAMSS Secretary
Remove grey box from confirmation emails
There seems to have been an update with the confirmation emails and now a grey box appears around the logo. The logo we use is a PNG with no background however when it gets uploaded to your system, the white background is added. It would be great to remove this grey box so that the logo blends in with a white background and doesn't look blocky and outdated.