Just like I receive emails when someone registers for a webinar, I would like to receive an email when they cancel registration. If I only have 1 registrant, it would be nice to know if they cancelled so I can free up my calendar.
I would like to see this as well!
- This just happened to me as well!! I noticed this conversation was from 2 years ago, do you know if this has been added as a feature yet?
- We just had this happen and I tested it with myself and appears this is still not the case that nothing is sent if someone cancels which is not good. As well the fact it does't appear there is a way to remove the option to cancel and/or run a report to see who cancelled. Anyone from GoTo that can share the status of any of this being put in place or at least one of the options? Thanks!
Hi Melissa,
There must be a way for Attendees to cancel their registration due to various email and privacy rules we have to follow. Sorry if this is an inconvenience in some way.
- I can understand that but then would it not make sense to ensure that we as the host are able to be notified via email or a report that they have cancelled?
- We just had a similar issue. A registrant cancelled from our webinar, and I received no notification so I was unaware of this. I can't even run a report showing who originally registered and who dropped out. I can't remember the details of this person, so we have no access at all to their contact information.
There should be a way to see who has cancelled, so we can follow up with them to find out why? Hello,
We had an attendee that pre-registered for a webinar and cancelled approximately 30 minutes before the start of our webinar. However, our admin account did not receive a notification of the cancellation. We were only able to know that the participant had cancelled because we can rechecked the registration list. - Is it possible to turn on or activate notifications for cancelleations?
Our Organization hosts multiples webinars daily and carefully monitors attendance for tracking purposes.
Thank you for your help and any ideas that may be applicable!
hi,
if a customer cancels a webinar about the functions in Go-To-Webinar, then I don't get any information about it as administrator. Unfortunately, the comparison with the registration list is not enough for me. I absolutely need the information by e-mail.
Would it be a problem to store this information via the admin's e-mail address?
Or is it perhaps possible to switch off the cancellation via the built-in functional areas, e.g. in the confirmation e-mail?
Thank you!
Steuertipps Cancellations by registrants is a security requirement. The request to remove registrant data by the recipient is also one that we must abide by for privacy reasons. If things should change in the future, we will definitely update the Community here with new functionality.
AshC I understand that approach. But why is the administrator not informed? I just want to have an email that the participant cancelled.
11/09/2018LOGMEIN*GOTOMYPC.COM LOGMEIN.COM MATransaction date: 11/08/2018 Card type: Mastercard Transaction type: Purchases Merchant description: CONTINUITY/SUBSCRIPTION MERCHANTS Merchant information: LOGMEIN.COM , MA Reference number: 8681 Merchant Name: 
LOGMEIN Select toEditthe merchant name Transaction Category: Shopping & Entertainment: General Merchandise Select toEditthe transaction category Online Transaction: Y Card closed to fraud. charge went through, Type Purchases $1,260.00
We have several GTW recordings (product demos, expert webinars) on our website and want to get notifications when someone registers to watch them by email.
1) I have turned on registration notifications for the webinar but this doesn't work. I think it only tracks initial sign ups for the event, not post event sign ups to watch the recording.
2) I can go in manually and download the csv but that means a delay - even if we set up a process of once per day reviewing sign ups and taking appropriate action (customer, prospect, existing lead, generic) it's cumbersome and time wasting - we still have to go in and check daily even if no activity.
3) We have email notifications for GTW for recordings, for reminders already going into our lead gen system. I just want the same thing when someone registers to watch a recording.
Any ideas other than Zapier (frankly I wonder if Zapier would even work).
THANKS!Paula - ParentSquare
Hi Paula,
While we do not currently have the ability to notify organizers when someone registers to watch a recording, you might be able to trigger this if you save the original registration link from the webinar you recorded to the cloud, and if that scheduled event had selected to send late-registrants to the recording post-broadcast.
We offer paid online live seminars via GoToWebinar and need to know the exact time of cancellation for cancellation costs.
Only on the basis of the registration status can we see how many participants have cancelled and then create the registration report. Unfortunately, this report does not indicate the exact time of cancellation.
A setting for us as organizers analogous to the registration confirmation by e-mail would be a "simple" solution.
Will nothing be done about this from their side in the future?
