MCaskey's avatar
MCaskey
Active Contributor
11 years ago
Status:
Reviewed by moderator

Email notification when registrant cancels

Just like I receive emails when someone registers for a webinar, I would like to receive an email when they cancel registration. If I only have 1 registrant, it would be nice to know if they cancelled so I can free up my calendar.

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    Hi Melissa,
    There must be a way for Attendees to cancel their registration due to various email and privacy rules we have to follow.  Sorry if this is an inconvenience in some way.
     

     

  • Melissa Boehlin's avatar
    Melissa Boehlin
    Active Contributor
    We just had this happen and I tested it with myself and appears this is still not the case that nothing is sent if someone cancels which is not good.  As well the fact it does't appear there is a way to remove the option to cancel and/or run a report to see who cancelled.   Anyone from GoTo that can share the status of any of this being put in place or at least one of the options? Thanks!
  • Toni Grondin's avatar
    Toni Grondin
    Active Contributor
    This just happened to me as well!! I noticed this conversation was from 2 years ago, do you know if this has been added as a feature yet?