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FlanPilan
New Contributor

Cannot Renew Central Base 50 yearly subscription

My Central Base 50 yearly subscription has expired and I cannot renew it.

 

When I log in and click 'buy now', I am directed to a page that asks me to 'customize' my plan. When I select 50 computers and click 'buy now', I am redirected to the same page to 'customize' my plan.

 

I have revalidated my payment details but this did not help.

 

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Cannot Renew Central Base 50 yearly subscription

Sorry about that. I will escalate this right away.

 

Glenn is a member of the GoTo Community Care Team.

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4 REPLIES 4
GlennD
GoTo Manager

Re: Cannot Renew Central Base 50 yearly subscription

Hi @FlanPilan, welcome to the community.

 

I see that you have a support ticket open for this, I will follow its progress and escalate it if it necessary.

 

Glenn is a member of the GoTo Community Care Team.

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FlanPilan
New Contributor

Re: Cannot Renew Central Base 50 yearly subscription

Hi Glenn,  I opened a support ticket early this morning and called the support desk number as directed.

 

The person who answered my call didn't seem to understand what I was asking for help with and the quality of the phone line was terrible. He asked to put me on hold for a couple of minutes and then never picked back up the call.

 

Can you please escalate?

 

All I want to do is renew my subscription i.e. give you my money.

 

Thanks,

 

Andy  

GlennD
GoTo Manager

Re: Cannot Renew Central Base 50 yearly subscription

Sorry about that. I will escalate this right away.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
FlanPilan
New Contributor

Re: Cannot Renew Central Base 50 yearly subscription

Thanks, appreciate your help.

 

Kind Regards, 

 

Andy