Cannot Renew Central Base 50 yearly subscription

[FlanPilan]

My Central Base 50 yearly subscription has expired and I cannot renew it.

When I log in and click 'buy now', I am directed to a page that asks me to 'customize' my plan. When I select 50 computers and click 'buy now', I am redirected to the same page to 'customize' my plan.

I have revalidated my payment details but this did not help.

Any suggestions?

[GlennD]

Hi @FlanPilan, welcome to the community.

I see that you have a support ticket open for this, I will follow its progress and escalate it if it necessary.

[FlanPilan]

Hi Glenn,  I opened a support ticket early this morning and called the support desk number as directed.

The person who answered my call didn't seem to understand what I was asking for help with and the quality of the phone line was terrible. He asked to put me on hold for a couple of minutes and then never picked back up the call.

Can you please escalate?

All I want to do is renew my subscription i.e. give you my money.

Thanks,

Andy  

[GlennD · Accepted solution]

Sorry about that. I will escalate this right away.

[FlanPilan]

Thanks, appreciate your help.

Kind Regards, 

Andy