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remoteworker93's avatar
remoteworker93
Active Contributor
2 years ago
Solved

Central not detecting anti-virus software, real-time protection, or virus definition on Win 11 Pro

We have successfully used LogMeIn Antivirus for a year on many Windows 10 Pro computers; however, I just installed it on several new Windows 11 Pro computers.  The program appears to install and the policies seem to apply correctly; however LMI Central is not getting updated information from the computers.

 

The Windows 11 Pro computers show successful installation.  Scans are running as scheduled and the firewall turned on (although I have since turned it off for testing).

 

In Central, the anti-virus software column says "Unknown", the real-time protection column says "Disabled", and the virus definition column says "Out-of-date."

 

I have changed the LMI AV policy to turn off the firewall and have also disabled the Windows firewall as requested by LMI support.  I enabled logging in LMI Control Panel and uninstalled, rebooted, and reinstalled LMI AV and sent the debugging logs to LMI support.  

 

So far they keep saying it is a firewall issue but don't know what to suggest to fix it.

 

The log says "Error (in recv): An existing connection was forcibly closed by the remote host" and "Error (in send): An established connection was aborted by are in your host machine."

 

I feel it must be something unique to Windows 11 Pro.  Does anyone have any idea what needs to be changed on these computers to get them to report properly to LMI Central?

 

  • remoteworker93's avatar
    remoteworker93
    2 years ago
    LMI Support did eventually fix this issue which was on their end.  This was their response: "I would like to inform you that an update was made and the issue with the AntiVirus was corrected, could your restart the computer and let me know if is working fine."

6 Replies

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  • sfiandaca's avatar
    sfiandaca
    New Contributor
    2 years ago

    This shouldn't be marked as a solution, you only said you would get back to them later.  

  • remoteworker93's avatar
    remoteworker93
    Active Contributor
    2 years ago
    LMI Support did eventually fix this issue which was on their end.  This was their response: "I would like to inform you that an update was made and the issue with the AntiVirus was corrected, could your restart the computer and let me know if is working fine."
  • remoteworker93's avatar
    remoteworker93
    Active Contributor
    2 years ago

    LMI Support did eventually fix this issue which was on their end.  This was their response: "I would like to inform you that an update was made and the issue with the AntiVirus was corrected, could your restart the computer and let me know if is working fine."

     

  • Radame's avatar
    Radame
    New Member
    2 years ago

    this has been a while, has it been actually resolved yet?

  • edgjii's avatar
    edgjii
    New Member
    2 years ago

    Same issue for us.  Logmein says we do not have real time anti virus.  The desktops show they are.  We have turned off and turned on the real time.  Still same issue - shows not real time.  Annoyance.  Not a problem though. 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi remoteworker93 I see you have a case with support. Our team is currently reviewing and should have an update for you shortly. Thanks for sharing this experience and I hope to have a resolution for you soon.