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Marlana
New Contributor

Re: Remote CMD - Connection Closed error

Any update on this issue? We have many computers we cannot access under our account due to this connection closed error. It will let us sign in with our password but the actual remote disconnects us automatically. 

AshC
GoTo Moderator

Re: Remote CMD - Connection Closed error

@Marlana   If this is strictly connection related, and not pertaining to CMD prompts while in session, do you have any local firewalls active at the host end that may be shutting down LogMeIn during initialization? 


Ash is a member of the GoTo Community Care Team.

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Marlana
New Contributor

Re: Remote CMD - Connection Closed error

I have found a correlation between the accounts shutting down the remote controller. They all have 4107 error "Failed extract of third-party root list from auto update cab at: with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file."

Date and time are right. 

Partner07
New Contributor

Re: Remote CMD - Connection Closed error

F5 does not resolve this issue for me. The page repeatedly shows Connection Closed error. 

 

 

AshC
GoTo Moderator

Re: Remote CMD - Connection Closed error

@Partner07  The fix for this has been released, so please let us know if you continue to experience the same error, on what operating system, and which LogMeIn version.  

 


Ash is a member of the GoTo Community Care Team.

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